Sunday, June 07, 2015
Tuesday, December 06, 2011
Sunday, December 04, 2011
7 The Strand Bunbury 6230
Phone: 08 9791 5556, 0417 435 142
Keith Palmer has over 20 years success in business management, innovation and marketing, particularly in the areas of construction and technology manufacturing – managing up to 45 staff in both Sydney and Western Australia.
For the past 5 years Mr Palmer has been with Holcim (Australia) Pty Ltd, most recently as Sales & Marketing Manager, and project managed various developments, been involved with national marketing efforts and establishing an Architectural concrete division as a national leader, both in revenue share and proactive Quality, sales and loyalty programmes.
In his time at Holcim he has won major commercial and infrastructure projects, grown their merchandising business from a $100 annual profit to now over $130,000 and increased their architectural concrete sales over 200% whilst at the same time increasing margins and profit.
Employing relentless marketing campaigns whilst combining the incorporation of quality procedures into all operations, Mr Palmer has grown local start-ups into national, award-winning operations and was hand-picked to directly consult to the President & CEO of a USA-based major multinational company.
His companies have been the winner of the WA Business Awards (Total Quality Management) representing Western Australia at the national finals presented by the Prime Minister, a finalist at the WA Industry and Export Awards, Winner Most Innovative Business WA - South West, a bevy of other State and National awards and was only the second south west WA company to achieve ISO Quality Assurance accreditation.
Mr Palmer played a key role in the urban redevelopment of the WA city of Bunbury, developing, constructing and managing the workforces of a number of the "landmark" multi-storey commercial and residential developments in the area. He also conceived Bunbury’s original short-stay accommodation business in which he not only specified design and functionality, but also constructed and then managed these properties.
Keith Palmer is the 1987 WA winner of the Five Outstanding Australians, was critical in establishing south west WA's first internet portal in the early 1990's and has developed a reputation in both his marketing and construction activities, that near enough is NOT good enough, insisting on Quality at all levels whilst driving schedules and maintaining budgets.
Crucial to all roles held by Mr Palmer has been his credo –
“Quality is not an occasional concern but a relentless dedication.”
2006 – 2011 Holcim (Australia) Pty Ltd (formerly Readymix) Sales & Marketing Manager 2010 – 2011
Construction Services Manager 2006 – 2009
Set and meet yearly budgets and attain ROI & EBITDA targets, review and communicate monthly
Communicate monthly to COO revised volume projections and update and explain these weekly thereafter
Targeted strategy of key boutique and high performance concrete - infrastructure market aimed at reducing competition and increasing margins – result is budget EBITDA is achieved on lower local volume whist Average Selling Price has increased significantly beyond budget
Improved COD account from debit $110,000 to typically credit $20,000+ at any time
Turned around a loss-making construction services division into a month in, month out profit maker on lower turnover inside 1 year, rectifying problems and system failures in this business
Achieved sales increases around a .002 reinvestment of concrete sales revenue into advertising charges
Increased margins on entire concrete business, developing cost and profit optimization programmes that ensure industry-leading margins
Devised, wrote and presented the 2009 South West business strategies “On Boralled Time” and the “Money of Colour” – focus on financial history and market share maintenance
Designed and implemented premium trades programmes and refocused quality standards to the final consumer to drive down rectification costs whilst improving product quality and reputation – rework costs and liabilities reduced by 90% resulting in equivalent EBITDA increase
Introduction of raw material by-products so as to increase product margin & EBITDA Review and negotiate product pricing & transport so as to contain costs
Business Improvements & Achievements:
Initiated and introduced Customer Relationship Manager (CRM) software into the Holcim south west business unit, ensuring organisational consistency, communication and accountability throughout the geographically spread operation; presently assisting with selection and rollout of CRM at a national level – has also reduced potential for liability by providing effective date-stamped historical and consistent records
Reviewed, rationalized & evolved staffing roles and responsibilities so as to improve effectiveness of organizational structure
Achieved profits in excess of $132,000 on merchandising products (up from $125 profit for full year, when started with Holcim)
Increased architectural concrete revenue to $6.5 million in 2008 (up from $3 million on joining Holcim, an increase of 217%) with market share of 99% amongst 4 suppliers
Project managed various concrete construction projects including a 6 night project that generated $70,000+ profit
Incorporate and lead on the introduction of Net Promoter Score (NPS) performance measurement within the local Holcim business and set up and delivered online Customer Satisfaction Surveys for Holcim business
Focus on continual updating and accuracy of all customer database records reducing admin time wastage and increasing business professionalism
Hired and supervised sales/marketing staff, Construction Services contractors and staff
Rationalised and improved product offerings including incorporation of improved and health and safety procedures – meeting or exceeding all Safety, Health and Environment targets
Expert concrete diagnostics and work practices including responsibilities for diagnosing concrete issues and dealing with customer complaints – led and resolved all face-to-face potential customer liability situations
Winner Holcim Outstanding Achievement in Sales award, 2009-2010
Marketing, Innovation & Sustainability:
Co-Champion for sustainable concrete development – directing Ecomax Green Star product launch, rollout & marketing including writing and devising all Ecomax product literature for Western Australia and Northern Territory – presented to senior Holcim management
Winner, major award – Innovation in Concrete (Cement Concrete Aggregates Australia, 2010 & representing WA at national finals)
Developed and initiated Holcim Platinum Partner Programme defensive marketing strategy together with South West Community Fund in partnership with WA Regional Newspapers and City of Bunbury, obtaining major media commitments and raising over $60,000 to distribute within the community
Devised, directed and implemented 2009 Spring Marketing Programme that saw over 700 incremental people/groups visit the Bunbury architectural concrete display and a surge in business turnover
Developed from scratch, including all written materials, a range of marketing materials for architectural products including colour sales brochures, media advertising, Best Practice Placement Guide, safety cards, product colour and style charts, websites and database emailed newsletter campaigns
Devised, designed and implemented Holcim South West and Perth Metro websites (www.concretewa.com.au & perth.concretewa.com.au) & totally produced sales and marketing multimedia DVD
Developed all web marketing to position concretewa website at the top of relevant searches in all major search engines
Planned, implemented and hosted several public meetings promoting Holcim/Readymix products and services
Developed full commercial display centres in Busselton, Bunbury, Margaret River and Manjimup where none existed previously
Set up mailing system and wrote/produced regular email newsletters
Specialist multi-storey Construction Consultant, BGC
Hired to problem-solve multi-storey construction issues and provide business and construction advice
Developed in-house training model and trades loyalty programme - "BGC Diamonds"
Developed Customer Service models & strategies, led “dealing with Difficult Customers” seminar & frontline to difficult customer situations
Evaluated online warranty/maintenance and task software
Reporting & recommendations on structural & construction issues
Individual projects up to $1 million & concurrent projects of approximately $10 million Record construction completion of 9 weeks on BGC Display Home
Offered role of Business & Quality Manager 2006, left to take up role with Readymix
General Manager (Construction) - Western Edge Resorts, multi-storey construction and development, hands-on project management and supervision for up-market commercial, tourist and residential properties
Individual "landmark" and boutique projects up to $3 million (up to $5 million concurrently), organising multiple trades and construction stages on individual commercial & multi-use sites
Developed in-house Quality systems, taking projects from design through to fit-out & commercial management, setting and meeting budgets
Worked closely from planning through construction with local government authorities
Contract management services including online services and marketing, e-commerce and record-breaking search engine web marketing – WA & NT
General Manager - technology developer and marketer, Zytech Marketing Pty Ltd
Grew startup to a $1 million/month revenue, multi-award winning and internationally respected company within 5 years
Directed over 45 staff in Bunbury, Perth and Sydney
Winner WA Business Awards - Total Quality Management
Direct consultant to Al Shugart (dec), former founder, President & CEO, Seagate Technologies (USA) - one of the world’s largest technology companies
Second south west WA company to attain ISO 9002 Quality Assurance; researched, planned, designed, developed, wrote, trained and implemented all ISO 9002 Quality Assurance procedures, manuals, policies and supporting documents for 40 staff in 3 geographic locations
Represented Western Australia at Australian Business Awards presented by Prime Minister Robert Hawke
Australia’s sole member Seagate Technology Group (14 companies worldwide) & SyQuest Technologies Strategic Partner (5 companies worldwide)
Runner-Up, WA Industry and Export Awards (Best Regional Business), beaten by Woodside Petroleum
Twice Winner MacWorld Australia Awards - Best Peripheral Product
Winner MacWorld Australia Awards (Gold Award) - Best Customer Service (beating Apple)
World’s largest sales of Seagate hard drive - model ST3257N
Proposed and organised south west Western Australia’s first online internet presence by partnering the Bunbury Tourist Bureau and Phoenix Media Labs to jointly produce the Bunbury Tourism Portal - guest speaker at the launch of this site - subsequently evolved to MySouthWest
Sole external invitee and participant to worldwide Seagate Plenary sessions for Seagate Technologies executive and international directors – USA
Specified and contracted product or component manufacture with contractors both in Australia and overseas and managed delivery timeframes, costs, quality, performance and reliability (according to implemented ASA/ISO 9002 QA specifications)
Education Head of Department, managed staff of 6 & TAFE lecturer
Created Mesh Youth Theatre group with a startup grant of $200 and then generated revenue of $345,000 within 12 months (including a $35,000 profit), organised “The Sentimental Bloke” tour of Singapore & Malaysia (Australia’s largest-ever overseas theatre tour) 1987 & WA tour “Grease" 1985
WA Winner, Five Outstanding Australians, 1987
Bachelor of Arts (Comm), University of Western Australia 1987 Diploma of Teaching, WASTC (Edith Cowan University) 1978
Various professional and management short courses including – Safety Management Training (2 day course, Holcim Australia, 2010) Green Star Professional training 2009
Financial Dynamics (2 day courses, 1997 & 2009)
Chairman, High Performance Concrete – Design & Applications: Current Practice & State-of-the-Art (Concrete Institute of Australia & Professor Priyan Mendis – Melbourne University, 2011)
Chairman, Reinforcing – Not Traditional (Concrete Institute of Australia, 2011)
Chairman, Concrete Innovations (2010)
Chairman, Concrete – A Sustainable Construction Product (2009)
Chairman, Concrete with Attitude – Architectural Concrete: Present & Future Applications (2008)
Cement & Concrete Engineering - Technology & Practice (2 day intensive course, Cement & Concrete Services, 2008)
Concrete Liquid Retaining Structures Design & Construction Workshop (Cement & Concrete Services, 2011)
Concrete Repair & Protection Workshop (Cement & Concrete Services, 2011)
Tiltup & Precast Design Workshop (2 day intensive course, Cement & Concrete Services, 2010)
Concrete Technology (1 week course, Cement & Concrete Association of Australia, 2007)
Concrete Technology & Testing (1 week course, Holcim Australia, 2009)
Planning for Crack Control – Shrinkage, Cracking & Restraint (Concrete Institute of Australia, 2010)
Concrete 2011 (3 day conference, Concrete Institute of Australia, 2011)
Written & presented numerous courses for staff, architects, builders including “High Performance Concrete”, “Best Practice Concrete Placement” seminars (2007 – 2011), staff training modules and various trade and industry courses
WA Builders’ Registration - S740
C Class WA drivers’ license
Tiltup Construction Supervisor (Worksafe Qualification) Forklift license
Senior First Aid certificate
Construction Safety Awareness
4WD & Defensive Driving, Gravel Roads (Drive Safe Australia)
Improves staff so that they are proud and confident of achieving beyond what they previously expected
Identifies critical personnel roles and incorporates these people into project “ownership” and “team” responsibilities
Experienced business manager - having managed staff, resources and materials, QA, product development and manufacturing in situations that have included up to 3 simultaneous locations across Australia
Familiar with building codes, government and Occupational Health and Safety regulations and laws
Conceived, researched, written and developed many business and marketing plans with the aim of returning maximum benefit to stakeholders involved whilst providing new or improved services and benefits to customers or the identified market
Worked closely with Presidents, Vice Presidents, Product Managers and National Managers of large multinational corporations
Planned, contracted and set up trade show exhibitions and sales displays in WA & NSW and participated in or attended trade shows/exhibitions in USA, Singapore and Taiwan
Highest level knowledge in all aspects of internet usage, issues and implementation of Internet search engine marketing practices
Regular editorial contributor to several national and state-based magazines in late 1970's to early 1980's
Served on various industry and community boards and committees including the Concrete Institute of Australia, Bunbury Enterprise Group and Bunbury Tourist Bureau
Max Andrews, Technical Manager Perth Concrete Holcim (Australia)
phone: 08 9212 2132, 0419 477 594
Shaun Palfrey, General Manager
Scott Park Homes
phone: 08 9791 8888, 0409 084 389
Paul Uno, Director (& former Readymix Concrete East Technical Director) Cement & Concrete Services
Phone: 02 9899 7447, 0413 998 031
The new Australian marketing service will focus on creating product and service value creation and improvement by employing customer service, quality and innovations not only in the product or service but also in the ways these goods are marketed.
Keith Palmer is a WA winner of the Five Outstanding Australians with numerous awards and credits for innovation and value creation for new, innovative and sometimes existing products and services.
Sunday, July 19, 2009
Monday, June 29, 2009
Saturday, June 27, 2009
Saturday, November 17, 2007
There are 20 exposed aggregate concrete styles on display. Each panel is on the ground and can be walked over.
Exposed aggregate concrete can also be seen at the Readymix display in Strelly Street Busselton where there are exposed aggregate concrete styles including the new Close Shave style.
There's exposed aggregate concrete also on display in Albany and there's a new exposed aggregate concrete display centre at Readymix Manjimup.
Exposed aggregate concrete is available in 25 different colour op[tions.
Saturday, June 02, 2007
Busselton man in mine deathAccording to investigators, the Busselton man who was killed recently at a West Australian gold mine was believed to have been jump-starting a truck when he was crushed to death.The 51-year-old Busselton man was working at Agincourt Resources' open-pit gold mine at Wiluna, in the north-eastern goldfields region, about 3pm last Friday when the incident occurred.WA police were at the scene late on Friday, and mining inspectors from the Resources Safety Division flew to the scene from Kalgoorlie and Perth early Saturday morning. According to the the WA Department of Consumer and Employment Protection's (DOCEP) Resources Safety Division, the matter is still under investigation.busseltonWelcome to Busselton Online, the new online resource for Busselton Western Australia.This new Busselton website will be launched in the second half of July 2005 and will offer more information on Busselton than has previously ever existed.There are modules on this Busselton site featuring both economic and social aspects of the Busselton, Dunsborough and Yallingup communities. You'll find a Busselton real estate guide with information and contact details on all the Busselton real estate agents and live Busselton property listings; there's an online Busselton accommodation booking service and a raft of other Busselton tourist guides and helpers.Stay tuned for more information on Busselton Online and Busselton Western Australia.busselton real estateThe Busselton Real Estate Guide will be live in late July 2005.This Busselton property guide will feature information and contact details for Busselton real estate agents, live Busselton real estate listings with properties for sale in the Busselton, Dunsborough and Yallingup areas.We trust you enjoy making use of the Busselton real estate guide.busselton real estate agentsYou'll find information on Busselton real estate agents on the new Busselton real estate guide.There'll be zoom-in, zoom-out maps so you can locate all the Busselton estate agents and each real estate agent will be able to display all their staff with photos, direct phone contacts and their email addresses.This will form part of the online Busselton property listings that can be searched from anywhere in the world. Properties will be listed from Busselton, Dunsborough and Yallingup.busselton real estate agentAll the Busselton real estate agents will be included on the new Busselton real estate guide.You'll find zoom-in, zoom-out maps enabling you to locate all the Busselton estate agents and each Busselton estate agency will be able to display all their staff with photos, direct phone contacts and their email addresses.The Busselton real estate guide will feature Busselton property listings that can be searched from anywhere in the world. Properties will be listed from Busselton, Dunsborough and Yallingup.busselton western australiaBusselton Western Australia is located 2.5 hours drive south of Perth and is one of Western Australia's favourite holiday destinations.In Busselton there's plenty to do and see and all the best of these will be featured in the many tourist modules contained within this Busselton online website.Welcome to Busselton Western Australia and Busselton Online.busselton australiaThe Shire covers an area of 1454 square kilometres and has much to offer visitors who can either enjoy the waters of Geographe Bay or explore the inland regions with its unspoilt bushland, caves, wildflowers, galleries and vineyards.In the city centre there are Coles, Woolworths, Action and Bi-Lo supermarkets and there are a range of smaller supermarkets dotted around the residential and resort areas with a major shopping centre also located at Dunsborough.All the major Australian banks have offices in Busselton and these are open 10am - 4pm Monday through Thursday and until 5pm on Fridays, although credit and building societies normally also open on Saturday mornings. Overseas visitors can withdraw cash from their savings accounts or get credit card cash advances from these ATM's in Australian dollars which greatly reduces the need for travellers' cheques or carrying large sums of cash whilst travelling.In Australia it is possible to link credit, savings and cheque accounts onto a single card, so armed with a plastic card you should be both able to withdraw cash, pay bills and deposit cheques at automatic teller machines or retail outlets. Be warned that some establishments may (quite legally) add a credit card surcharge to their account although this is quite rare but do remember that your total bill does include Australia's 10% Goods and Services Tax.To get around Busselton there are taxis and a public bus transport service (a timetable for which is in the Shire of Busselton Community Directory) but we'd recommend hiring your own vehicle or bringing your own car as many of the attractions are out of town.The Busselton Library located in Stanley Street in the CBD area and the Dunsborough Library in Dunsborough Lakes Drive are open Monday to Saturday with membership not only available to residents but also to visitors in the Busselton area. Bookings for informational and research purposes may be made free of charge in 1 hour blocks, with a maximum booking time of 2 hours per day, while bookings for internet based e mail maybe made in half hour blocks with a maximum booking time of 1 hour per day, with a fee of $5.50 per half hour or $8.25 per hour.There's a number of local real estate agents in Busselton, Dunsborough and Margaret River with local Busselton real estate listings on the internet at Busselton Online.busselton propertyThe Busselton Shire covers an area of 1454 square kms and offers visitors access to the waters of Geographe Bay or the opportunity to explore the inland regions with its unspoilt bushland, caves, wildflowers, galleries and vineyards.The Busselton area includes Dunsborough, Eagle Bay and Yallingup.Be warned that some establishments may (quite legally) add a credit card surcharge to their account although this is quite rare but do remember that your total bill does include Australia's 10% Goods and Services Tax. To get around Busselton there are taxis and a public bus transport service (a timetable for which is in the Shire of Busselton Community Directory) but we'd recommend hiring your own vehicle or bringing your own car as many of the attractions are out of town.Bookings, at the Shire of Busselton libraries in the town centre and at Dunsborough, for informational and research purposes may be made free of charge in 1 hour blocks, with a maximum booking time of 2 hours per day, while bookings for internet based e mail maybe made in half hour blocks with a maximum booking time of 1 hour per day, with a fee of $5.50 per half hour or $8.25 per hour.busselton accommodationYou can book Busselton accommodation online at the new Busselton accommodation booking service.Search the many Busselton accommodation options including acoomodation in Dunsbrough and Yallingup. Nowhere else will you find the range of features for Busselton accommodation bookings as you'll see at Busselton Online.All Busselton hotel and accommodation bookings are completely live and confirmed online. Soon you'll be able to book tours and Busselton restaurants as well so stay tuned for more news on the Busselton tourism scene.busselton tourismBusselton tourists now have a new online resource available to them in the form of the Busselton Online business and tourist portal.Busselton Online is the initial rollout site of WA Online, whose motto is -"Building information bridges for Western Australian communities".busselton restaurantbusselton resortbusselton businessbusselton jettyDunsboroughYallingupreal estate australiareal estate western australiabusselton rentalsbusselton house rentalsbusselton sportbusselton schoolbusselton educationbusselton doctorbusselton hospitalbusselton entertainmentbusselton online informationset up business busseltonbusselton shoppingbusselton accommodation bookingbusselton book accommodation onlinebusselton accommodation booking servicebusselton short stay accommodationonline busselton accommodationbook busselton accommodation onlinebusselton travelbusselton travel informationbusselton travel guidebusselton travel agentShire of Busselton
Thursday, November 10, 2005
You can purchase Bunbury photo gifts such as this ceramic mug, photo t-shirts and a variety of other gift items and have these delivered to your friends or relations not only in Bunbury or anywhere in the world.
If you are interested in choosing any of our Bunbury or Northern Territory photography, follow the link above to make send these great Australian photo souvenirs.
This particular Alice Springs photo is of Sturt Desert Peas, a native flower of central Australia and the Northern Territory, just near the Alice Springs airport.
If you'd like to purchase Northern Territory photos or photos of Alice Springs and the Alice Springs - Central Australia area plus other Northern Territory locations including Darwin you can visit the Sky Australia online Northern Territory Art Store.
You'll find numerous Alice Springs photos and a range of photography and photo gifts in and around Alice Springs in Australia's Northern Territory.
This photo in Katherine Northern Territory is of the original Katherine homestead built and occupied by the pioneering Giles family.
If you'd like to see more photos of Katherine Northern Territory or purchase Katherine stock photography or purchase Katherine photo gifts you can follow the link above to the online Sky Australia Photo Shop.
You'll find various Northern Territory photos including Katherine stock photography plus photos of Darwin and Alice Springs.
If you need a Darwin photo or stock photography of Darwin, Katherine, Alice Springs and other Northern Territory locations you can obtain these at the online Sky Australia Photo Store.
You'll photos and photo gifts of Darwin Northern Territory and various locations around the Darwin area. This particular shot is of the Nightcliff area, a Darwin suburb on the beach north of Darwin. There are plenty of other shots of the Darwin area as well including Mindl Beach Marketys and Litchfield National Park.
Wednesday, November 09, 2005
There are updates on Bunbury real estate and Bunbury property, Bunbury business reports, Bunbury accommodation, Bunbury travel and Bunbury tourism notes. You can also buy online Bunbury photos at the Sky website.
Friday, October 28, 2005
Apart from royalty free stock photography you can order prints, posters and a range of photo gifts - all featuring the photography of Sky Australia.
There are albums on Bunbury and Busselton in Western Australia and Darwin, Katherine and Alice Springs in the Northern Territory.
Friday, October 14, 2005
These photos are of landscapes, wildlife and people with a focus on regional Western Australia and Darwin, Alice Springs and Uluru (Ayers Rock) in the Northern Territory.
You can order prints, webphotos, royalty free useage and an array of novelty photo gift and display items.
If you are chasing some great Australian photos please take a peek.
Western Australia & Northern Territory.